1. Operating Methodology:
The company follows the PDCA (Plan, Do, Check, Act) methodology.

2. Continuous Improvement:
The company strives for continuous improvement in customer satisfaction and performance quality, tailored to meet the needs and expectations of each customer.

3. Implementation Activities:
Actions to implement this policy will comply with customer requirements, applicable laws and regulations, international standards, and ISO 9001:2015 requirements, ensuring alignment with customer needs.

4. Guiding Principles:
• Customer Focus: Enhancing service quality. • Leadership for Quality: Promoting quality leadership. • Employee Engagement: Encouraging employee involvement and commitment. • Process-Oriented Approach: Continuously improving the quality management system. • Measurement and Control: Monitoring goals and planned metrics. • Evidence-Based Decisions: Making decisions based on data and evidence. • Stakeholder Relationships: Managing relationships with relevant stakeholders.

5. Customer-Centric Approach:
Focusing on customer collaboration to enhance their needs by offering solutions for every specification and customizing the company’s products to match customer requirements.

6. Business Growth: Business expansion is a direct result of customer satisfaction.